We gladly accept returns within 30 days of original purchase date. We will process your return of merchandise within one week from the time we received the returned merchandise. Your item(s) must be unworn or unused, with tags, and in its original packaging, and you need the receipt or proof of purchase to qualify for a return.
We gladly accept returns and exchanges except on digital downloads we do not accept returns
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Contact me within: 15 days of delivery
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Ship items back within: 30 days of delivery
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I don't accept cancellations on digital items
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But please contact me if you have any problems with your order.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they have damaged or defective, we can't accept returns for:
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Custom or personalized orders
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Perishable products (like food or flowers)
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Digital downloads
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Intimate items (for health/hygiene reasons)
Return Rules
Conditions of Return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, they buyer is responsible for any loss in value.
Legal Terms:
Our Return policies are subject to Florida State law, all legal matters will be under the jurisdiction of Florida law.
To initiate a return, contact us at: james@expresswomensfashion.com.
Our Return Address:
All returns must be approved before sent. Please address all returns to:
Radiance Apparel
ATTN: RETURNS
4058 13TH STREET
ST. CLOUD, FL. 34769 USA
Upon accepting your return, the above address is where you should send your returns for a full product refund or exchange of similar item excluding the return shipping costs which will go to your original form of payment that you used when you purchased the original items from our store. We will only receive merchandise with prior approval of the return request.
If you need any help with your order upon delivery, such as receiving a defective or damaged item, please get in touch with us within five days of your order at james@expresswomensfashion.com.
Damages and Issues:
Exceptions / Non-returnable Items:
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You cannot return perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions or concerns about a specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
EU 30-day Cooling-off Period:
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If you ship the merchandise to the European Union, you can cancel or return your order within 30 days for any reason and without justification. Your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You also need the receipt or proof of purchase.
