Frequently Asked Questions
This FAQ section applies to products and services offered through Radiance Apparel, a consumer retail brand operated by TickTrend LLC, a Florida-registered limited liability company responsible for order fulfillment, customer support, billing, shipping, returns, and website operations.
TickTrend LLC is the merchant of record and legal entity responsible for all transactions conducted through this website.
How long does shipping take?
Orders are typically processed within 2–8 business days.
Estimated delivery time is generally 6–12 business days after shipment, depending on the destination and shipping carrier.
Delivery times are estimates only and may vary due to carrier delays, weather conditions, or other external factors.
How can I track my order?
Once your order ships, tracking information will be sent by email or SMS when available.
You may also use the Track Your Order page to view shipment updates using your tracking number and the email address used at checkout.
Please allow 24–48 hours for tracking information to become active after shipment.
Do you offer returns?
Yes. Eligible items may be returned in accordance with our Return Policy.
Please refer to the Return Policy page for full details regarding eligibility, return procedures, and refund conditions.
Do you ship internationally?
Yes. Radiance Apparel ships to select international locations.
International orders may be subject to customs duties, import taxes, or additional carrier fees determined by the destination country. These charges are the responsibility of the customer.
What products does Radiance Apparel offer?
Radiance Apparel offers consumer physical goods, including insulated stainless steel tumblers and reusable drinkware accessories designed for everyday use.
How do I contact customer support?
Customer support inquiries may be directed to:
Email: support@radianceapparel.com
Phone: +1 (407) 951-4311
Support is provided by TickTrend LLC, operating Radiance Apparel.
Are your tumblers insulated?
Yes. Our tumblers are designed with vacuum-insulated stainless steel construction intended to help maintain beverage temperature for extended periods.
Do your tumblers fit in standard cup holders?
Many of our tumblers are designed with tapered bases to fit most standard vehicle cup holders. Compatibility may vary depending on vehicle design.
How often are new products added?
Product offerings are updated periodically to include new drinkware styles and accessories. Availability may change based on inventory and seasonal releases.
All products sold are physical goods shipped directly to customers.